Return Policy

Here at Tanglz, the well-being and safety of our community, employees and customers is our first priority. We would like to share with you some temporary steps and changes we are enforcing to protect everyone during this time: 

 Since the WHO has stated COVID-19 may remain on surfaces for a few hours or up to several days, our incoming returns only will not be processed until 4 days after arrival to our warehouse. We will still be processing our returns within 5-7 business days as stated in the policy. 


 Defects or Damaged Items:  
  • Upon receipt, please thoroughly observe your order right away.  Please be sure to inspect your items within 7 instead of 3 days of receiving your delivery for defects and issues. Contact email: tanglz_spa@yahoo.com 
  • All defects and issues must be notified via email within that 7 instead of the 3 day time period and must include the order number and images of the issue(s).
 
  • Any item defects found after days of receiving the shipment will be assessed a restocking fee to be returned.
 
  • We cannot make exceptions once you have had the merchandise in your possession for a longer period of time, removed tags, washed or worn it. 

Final Sale, Clearance, Buy One Get One, & Comment Sold:

  • All Sale Items discounted at 40% or more are FINAL. No Returns on Sale Items discounted at 40% or more.
    • The term "Final Sale" means an item can not be returned, exchanged, or refunded.
      • Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There are no exceptions on these types of items. 

      Defects or Damaged Items:

      • Upon receipt, please thoroughly observe your order right away. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: tanglz_spa@yahoo.com
      • All defects and issues must be notified via email or text within that 3 day time period, and must include order number and images of the issue(s). 
      • We will not make exceptions once you have had the item(s) in your care for a longer period of time, removed tags, washed or worn it.

      Returns:

      • Returns will be issued refunds in the form of cash or credit/debit card refund.
      • Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return. 
      • Please allow up to 5-7 business days to process your return once we receive it.
      • Returns must be received within 7 calendar days of placing your order (unless otherwise noted at purchase), at our store. International orders have 35 days from receiving your order to return merchandise. For returned items past the 14 day return period. The 30 days starts from the day the order was received by the customer. Returns older than 14 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
      • Shipping charges are not refundable. We are not responsible for returned shipping costs, lost, or stolen packages.

      Exchanges:

      • Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible. 
      • Exchanges must be made within 7 days of the original purchase date.
      • The item you return must meet all of the return guidelines listed above.
      • Please contact customer service at tanglz_spa@yahoo.com. Please provide the order number for faster service and add "Exchange" in the subject line.
      • Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
      • If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.

      To ship back your order: 

      • Being that we always offer free shipping to you in the U.S., we do not provide free return shipping. 
      • If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
      • Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended. 
      • Include the original packing slip or your name and email address (the name used to place the order) in the return. You may ship back multiple orders in the same package as long as you include the packing slips for each order. 

      Please send your returns to:

      Tanglz Spa

      320 South Main St

      Lindsay, Oklahoma, 73052

      Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.

      Updated policy is effective August 5, 2021.